| Acknowledgments | p. 6 | |
| Introduction | p. 7 | |
| The Early 1900s | p. 9 | |
| The Bell System | p. 15 | |
| The Western Electric Company | p. 19 | |
| The Hawthorne Works | p. 23 | |
| The Annual Excursion and Picnic | p. 27 | |
| The Eastland Disaster | p. 45 | |
| The Rescue, Recovery, and Relief | p. 63 | |
| The Cause and the End | p. 109 | |
| Fate or Faith | p. 115 | |
| Out of Obscurity | p. 125 |