Table of Contents
   Forewordp. ix
   The Journeyp. 1
   The Company Presidentp. 2
   The Young Manp. 3
   The One Minute Managerp. 6
   The One Minute Apologyp. 8
   Surrenderp. 22
   Surrender: A Summaryp. 30
   Integrityp. 31
   Integrity: A Summaryp. 50
   Not Attached To Outcomep. 52
   Apology At Home And At Workp. 55
   Taking Responsibilityp. 70
   Self-Appreciationp. 74
   Apologizing To Yourselfp. 80
   Self-Respect And The One Minute Apologyp. 83
   A Chance To Get It Rightp. 88
   A Way Of Saying Thank Youp. 91
   The Moment Of Truthp. 96
   The President's One Minute Apologyp. 103
   Epiloguep. 109
   The One Minute Apology: A Summaryp. 110
   Acknowledgmentsp. 113
   Services Availablep. 115